An AI receptionist that answers every call, 24/7
IceCone gives small businesses an AI receptionist that picks up every call, books appointments straight into your calendar, captures the lead, and follows up over SMS and WhatsApp — day, night, and weekends, without missing a ring.
Never miss a call again
A missed call is often a missed customer. IceCone’s AI receptionist answers inbound calls for you, greets the caller, understands what they need, and handles it — so the phone is covered even when your whole team is busy or out.
Because it runs 24/7, it doubles as an after-hours answering service: nights, weekends, and lunch breaks no longer send callers to voicemail. They reach a helpful agent that can actually take the next step.
An AI appointment setter that books for you
The receptionist does more than take messages — it sets appointments. It checks your real calendar availability before it commits, books qualified callers into an open slot, and avoids double-booking you.
Every booking and every caller detail flows into your built-in CRM automatically, so a call turns into a confirmed appointment and a tracked contact instead of a sticky note you have to chase down later.
Built for small businesses
For a small team, full phone coverage usually means hiring. IceCone gives you receptionist-grade coverage as part of your AI workforce — the same agents that handle your other work also answer the phone — so a small business can sound bigger without adding headcount.
It qualifies callers, captures leads, and keeps the conversation going over SMS and WhatsApp, turning your phone line into a channel that feeds your pipeline rather than one more thing to keep up with.
Your voice, your oversight
Voice is bring-your-own: connect your own ElevenLabs voice and the receptionist sounds the way you want it to. IceCone runs the agent on top of the voice you provide rather than reselling one, so you control how it speaks.
IceCone is human-in-the-loop by design, so you decide how much the receptionist handles on its own. Calls can be recorded and transcribed, giving you a clear record of what was said and what was booked.
FAQ
Frequently asked questions
What is an AI receptionist?
An AI receptionist is a voice agent that answers your phone for you — greeting callers, answering common questions, booking appointments, and taking down who needs a follow-up. IceCone gives you one as part of your AI workforce, so every call gets picked up even when you cannot get to the phone.
Is this a good AI receptionist for a small business?
Yes — it is built for exactly that. Small teams miss calls when everyone is busy or off the clock; IceCone answers anyway, books the appointment, and captures the lead, so a one-person shop can have phone coverage that usually takes a hire to match.
Can it answer calls after hours?
It can. IceCone runs 24/7, so it works as an after-hours answering service — picking up nights, weekends, and lunch breaks, handling the request or booking time, and following up over SMS and WhatsApp so callers never hit a dead end.
Can the AI receptionist book appointments into my calendar?
Yes. As an AI appointment setter it checks your real availability before it commits and books qualified callers straight into your calendar, so it does not double-book you. The appointment and the caller’s details land in your built-in CRM automatically.
What does the AI answering service cost?
The AI receptionist is part of IceCone — you can start free and review current plans plus any calling and phone-number costs on the pricing page. Pricing shown there is final, so you can see what an always-on answering service runs before you commit.
Whose voice does it use, and is it allowed to answer calls?
Voice is bring-your-own — you connect your own ElevenLabs voice so the receptionist sounds the way you choose. Rules for automated and recorded calls (disclosure and consent) vary by region, so disclose where required and check what applies to you. This is general information, not legal advice.